Eight operators wrote the phase forewords to this book, one per phase. These are their words.
"When I started, only 5 percent of decisions were made in executive S&OP. Within a year, we moved that to 80 percent. Not by adding slides or meetings - by shifting management from firefighting discussions to long-term planning."
Andrea PieriSenior Planning Leader and IBP Director, large listed manufacturerForeword, phase VIII
"The short-term magnet was too strong. You need to split it to protect the strategic discussion. We created S&OE to handle the first three months separately."
Dmitry ShlyakhterSupply Chain and S&OP Leader, Swarovski, previously GoogleForeword, phase V
"Different teams for IBP and S&OE with a formal handover point. If the same people handle both, the urgent always crowds out the important."
Mustafa TarcanAMET Supply Chain Head, Opella, formerly Sanofi Consumer HealthcareForeword, phase VII
"A good S&OP is eighty percent people and twenty percent process. You need clear decision rights for each forum and a clear understanding of how to escalate."
Niko HonkasaloSenior Supply Chain and IBP Leader, Mars and WrigleyForeword, phase VI
"You need to remove unnecessary complexity, not add more. Define the steps for your environment, find the right people, and let them rule their domain."
Manfred BahlmannSenior Supply Chain Executive, 35 years across Boeing, Airbus and RocheForeword, phase I
"Process without people commitment produces nothing."
Peter BeerliSenior Supply Chain and S&OP Leader, industrial manufacturingForeword, phase II
"Without clean master data, all your planning is built on sand."
Abdirahman IkarSenior Supply Chain and Investment Strategy, LeicaForeword, phase III
"This is not my process, this is the business's process."
Graham WilkinsonHead of Planning, Kedrion BiopharmaForeword, phase IV